Shipping and delivery
Frequently asked questions (FAQ)
Zandri ships all parcels with PostNL or UPS.
Yes, if the shipping address is in the Netherlands or Belgium. This may differ in other countries
Yes, you can specify an address other than your own when ordering. It is sometimes possible to have the order delivered to a pick up point u can check it in the checkout.
When ordering, it is indicated when you can expect the package. As soon as the order has been shipped you will receive an e-mail with the shipping information from PostNL or UPS, with the tracking number and the expected date of delivery. Please note, this information will only appear
after a few days when shipping to certain countries.
Yes, this is possible if the package has not yet been sent and/or registered with PostNL or UPS. You can have this changed by customer service. If you have received an e-mail regarding the shipment of the package, we can no longer change the address for you.
No, your package will most likely not have been shipped yet. If you have not received a confirmation email either, it is possible that you entered the wrong email address when ordering. In this case you can contact customer service.
If you have ordered an incorrect product yourself, you can return it to us with the return form. If you have ordered the correct item but received something different, we request that you take a photo of the received product and email it to firstname.lastname@example.org. We will then sort it out and come up with a suitable solution.
It is important that you do not assemble it, take pictures of it and email these to email@example.com. We will then offer you a solution
What is on the packing slip must be in the box. If something small is missing, we request that you check the box carefully, in particular whether it has been slid under the flaps at the bottom of the box. If this is not the case, please email customer service at firstname.lastname@example.org
The package is often delivered later in the day. You can also ask the neighbors whether they have accepted the package. If this is not the case, and you have waited a day, we request that you send an email to email@example.com in which you confirm that you have not received the package. We will forward this to the courier company and they will then start an investigation. As soon as we know more we will inform you. The investigation by PostNL or UPS takes a few working days.
The delivery time to Belgium is 1 business day, the same as shipments within the Netherlands.